As we get ready to say, “goodbye" (good riddance?)" to 2020, it’s tempting to make predictions about what 2021 holds in store. But one year ago, could any of us have imagined most of what’s taken place the past 364 days?

On a call with colleagues earlier this year, we reflected on six months of remote work and speculated on what might be next. I summed up my feelings by saying, “Who knew? Who knows?”

I’ll stand by that statement as my prediction for 2021. While I can’t control what will happen, I do have a say in how I’ll handle what’s next. I intend to meet the new year with an open heart and an open mind. Kindness, resilience, empathy, and patience will be my guide words.

And I’ll start with a new year’s wish to you for peace, comfort, health, and loving-kindness.